Sage Group has briefly suspended its AI assistant, Sage Copilot, after unauthorized disclosure of client information occurred. An incident last month led to the AI displaying data from other customers’ accounts due to a system error. Despite concerns, Sage confirmed that no sensitive GDPR data was leaked. The company immediately rectified the issue, ensuring the AI’s secure resumption.

Sage Copilot, launched in early 2024, automates routine business accounting tasks, freeing users to focus on growth and strategy. Despite its recent hiccup, the AI remains in its invite-only phase with a select user group, continuing to prioritize accuracy, encryption, and data protection compliance. Previous AI setbacks highlight the importance of vigilance, detailing other instances where AI systems inadvertently misinformed users or generated incorrect outputs for companies like Apple and Air Canada.