The UK Government Digital Service is integrating an AI-powered chatbot into its GOV.UK platform, starting with the app in 2026. The chatbot will aim to simplify user inquiries by merging data from multiple government departments, providing cohesive responses to citizen queries. Future developments might see the chatbot facilitating simple transactions, similar to Ukraine’s AI initiatives. Initial trials pinpointed issues with accuracy, leading to enhancements such as stricter filters to improve response quality. The chatbot utilizes OpenAI technology with thorough testing to ensure streamlined and reliable service while protecting personal data.